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Terms & Conditions

Welcome to Paradise Resort Gold Coast! The terms and conditions outlined below apply to all guests and visitors of the resort to ensure a safe, enjoyable, and memorable experience for everyone. For further details and additional policies, please refer to our comprehensive FAQs page.

Book Direct Perks

KIDS CLUB:

FLEXIBILITY TO CHANGE:

LOWEST RATE GUARANTEE:

General Terms & Conditions

Smoking and Vaping

Our resort is 100% smoke free. Smoking (including electronic cigarettes and shishas) are not permitted anywhere within the property and government regulations prevent smoking in all public areas or within 5 metres of a building entrance. Smoking in rooms will incur a $500 deodorising charge plus any applicable charges for loss of revenue if the room is deemed unusable.

Cleaning or Damage to Property

We kindly ask all guests to treat their rooms and our property with care and respect. If a room is left in a condition deemed inappropriate by the Resort’s Management Team or damage is made to our property, we reserve the right to take necessary action, which may include terminating your stay and/or charging the guest for additional cleaning or repairs.

Circumstances where this may apply includes:

Fees:

We appreciate your understanding and cooperation in helping us maintain a safe, clean, and welcoming environment for all our guests. Thank you for choosing Paradise Resort Gold Coast.

Cooking and use of personal appliances

It is against Queensland Fire & Safety regulations to utilise unauthorised cooking equipment except for the equipment installed or provided by the Hotel. The use of cooking equipment brought in by guests such as a sandwich press, slow cooker, gas cooker and outdoor BBQ's are prohibited in guest rooms or balconies. Use of this equipment within the resort is exceptionally dangerous putting the lives of hundreds of our guests at risk. For everyone’s safety, we have both thermal and smoke detectors installed in every room. When a detector is activated from smoke or heat, the local Fire Brigade are automatically dispatched at a flat fee of $3000 to the business which will be passed onto the guest.

Visitors Policy

Cancellations or Amendments

Payment

School Leavers Conditions

The following bond and/or special conditions will apply for any bookings staying over the school leavers festival, including any relevant details on ages of guests.

Prize Vouchers

Redeeming Your Prize Voucher

Conditions of Use

Resale is Strictly Prohibited

General Terms

Gift Vouchers

Entry to Planet Chill Ice-Skating Rink

The following terms and conditions apply to all users (You) of the facilities at Planet Chill at 122 Ferny Avenue, Surfers Paradise, Queensland. By entering Planet Chill, You are deemed to have agreed to these terms and conditions with Paradise Resort Gold Coast (Supplier), the operator of Planet Chill.

Fun Food Family 2025 - Package Conditions

Package Inclusions

Breakfast:

Lunch or Dinner:

Example: if 2 adults and 2 children are registered to the room and each person wants a meal from separate outlets, they can present their voucher at any participating outlet and order 1 meal each from any menu as follows:

Penguins Restaurant (Dinner only) – Vouchers accepted from 5pm daily

0-12years can choose one kids meals

13years + can choose one main meal

*Platters, Oysters, toppings, sides, drinks, and extras are not included.

Jerrys Burgers – Vouchers accepted from 12pm daily

0-12 years can choose one kids burger plus one small fries

13 years + can choose one burger or wrap plus one small fries or one classic which includes fries

*Meal deals, additional sides, drinks and extras are not included.

Debs Pizza Shack – Vouchers accepted from 12pm daily

0-12years can choose one kids pizza

13years + can choose one traditional or gourmet pizza

*Additional sides, drinks and extras are not included.

Mexican – Vouchers accepted from 12pm daily

0-12years can choose one kids nachos

13years + can choose one burrito bowl or up to 3 tacos

*Additional addons, sides or drinks are not included.

Poolside Café – Vouchers accepted from 12pm daily

0-12years can choose one kids meal

13years + can choose one salad, snack or favorite

*Platters, Oysters, toppings, addons, drinks, and extras are not included.

Activities Credit:

A voucher code will be issued via email approximately 10 days prior to your arrival provided payment for your accommodation has been received in full.

Vouchers can be used towards Paradise Resort Inhouse activities only. Excludes Astro Galaxy pass, Cleo Diamond pass and Captain Treasure Pass.

Your code will only be valid for online bookings at Paradise Resort Gold coast Reservations (rezdy.com).

Individual conditions apply for each activity (this includes cancellation policies per activity).

Activity schedules vary throughout the year and not all activities will be available on all dates.

Activities are subject to change after booking.

Vouchers are not redeemable for cash or credit. Lost or stolen vouchers will not be replaced.

Kids Club:

A unique voucher code will be issued via email approximately 10 days prior to your arrival, can be redeemed once per child and must be redeemed during this stay or the session will be forfeited.

Vouchers are valued at $60 for 0-2 years and $40 for 3-12 years and valid for one Standard Session per child per STAY.

Vouchers can be redeemed once only per child and must be redeemed during this stay, or the session will be forfeited.

Vouchers are not redeemable for cash or credit. Lost or stolen vouchers will not be replaced.

Kids Club is for the exclusive use of guests staying at Paradise Resort. Visiting friends and family will not be accepted.

Bookings are essential as maximum capacities will apply. Cancellations must be made by the booking cut-off times for each session, or the cost will be forfeited.

Other

Payment & Cancellation Policy:

Endless Fun & Adventure Awaits

Relax knowing the kids are going to have a ball! When the kids are happy, parents are happy! Learn more about our wide range of resort activities

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