The kids Zone Mini Fun Park

I’ve received a complimentary session however, the online booking form is showing me there is a charge.

If your package includes a complimentary pass, you will be issued a voucher to claim your session/s upon arrival at the resort or via email 7-10 days prior (depending on your package). You can then use this to book any standard session online. If you choose to book additional sessions the charge shown for those sessions will apply.

My children are in separate age groups, can I put them all together?

We are unable to provide this as we have specially designed programs that are structured for specific age groups to ensure safety and maximum enjoyment.

What if I need to cancel my booking or cannot arrive at the start of the session?

It is imperative that you contact us prior to your scheduled session, as we have a high demand for each session. If you need to cancel your booking, it must be done at least 2 hours before the session starts. Please contact us directly at 5579 4420. If you are unable to arrive within 30 minutes of the session start time, your booking will be forfeited. Failing to cancel a booking or arriving past the 30-minute session start time will result in you forfeiting any further complimentary sessions.

I am out of the resort and would like my child to stay on for the next session. Can they?

Absolutely, just call our Holiday Heroes an hour before the session ends on 07 5579 4420 so we can arrange additional staff. Charges for extra sessions will apply.

Do you provide meals?

We do not provide meals in our standard sessions however a meal can be added in the half and full day sessions from as little as $7.50 and will be shown as an 'extra' when you are booking the session.

If a meal is purchased in the half and full day sessions, we will encourage children to eat, we will not force them. Meals are non-refundable.

Can I bring in food for my child?

No. Food is not permitted for safety reasons, as food allergies are very common among children.

Does my child get snacks every session?

No, the snacks listed are part of various themed sessions and are used when participating in some games. We ask you this question in case your child has an allergy.

What if my child cannot eat what is on the menu?

As a reminder, meals are only available in our half and full day sessions. We cater to most dietary requirements however if they are unable to eat the meals that are shown please speak to our staff to discuss alternative options or you have the option of signing your child out early to dine with you and then bringing them back for more fun.

What happens when we drop off our kids?

After signing your child in, you are welcome to stay and settle your children aged 0-2years for the first 5-10 minutes. For 3-12 years it will be 'Kiss and Drop' at the front desk.Our staff take 15 minutes to explain what’s happening so the Kids Club can run safely and be an amazing experience for your child. Keep in mind that while you can leave the resort for a well-earned break, we do ask that you remain contactable via the mobile number you provided at the time of booking and be able to collect your cherubs within 30 minutes.

Can we expect the same services that we get from our child care centre?

No, the Kids Zone is not a childcare centre. Whilst our staff are very capable of providing activities and entertaining your children we are not a qualified child care centre. Therefore should your child become distressed or ask for you we will contact you for collection. All staff do hold a Blue Card, First Aid certificate and are CPR certified.

Does our child have to stay for the whole session?

No, you can drop off or collect your child at any time, however, if your child has booked a meal, and they arrive or leave before this is served it will be forfeited and not refunded.

Can my child sign themselves out?

If your child is over 10 years of age, once you have completed the online booking and checked them in for their first visit, they are able to sign themselves out of the Kids Club if you have let staff know that it is okay on check in. We will then phone you to let you know your child has signed themselves out. Children under 10 years of age must be collected by a parent or guardian.

What activities can they expect to be doing?

Each session is themed and has different activities. Many of these activities are run by the Holiday Heroes who enjoy the activities just as much as the children. See our daily activity sheet at the Kids Club for a full list of activities.

Are the sessions fully structured or is there an opportunity for the kids to do their own thing?

Free play is generally quite limited, unless we have a low volume of children in the session, as we find that having a structured program maintains an entertaining atmosphere.

What happens if my child doesn’t want to participate in all activities in Z4K Junior?

We will provide opportunities for your child to participate in all activities but at no time will we force them to join in.

What happens if my child gets upset?

If your child is upset or distressed our staff will do everything to settle your child. This may involve reading a book, watching a movie or popping your child into a pram as this is something that is universal to every child and usually helps with the settling process. If we are unable to settle your child within 30 minutes (in any of our age groups) we will call you to come and collect your child and you are welcome to call us at any time to see how your little ones are doing. Just remember no news from us is good news! We are not able to guarantee that all children will be comfortable with staying for the full session.

My child is not toilet trained, what is the process to ensure they are kept clean?

Children 3-12 years must be toilet trained or they will not be able to attend. For children 0-2 years we regularly check and record nappy changing, feeding times and sleep times during every session. However whilst staff follow rigid procedures to immediately respond to each child’s needs accidents do happen and sometimes there can be a small time delay.

We know some kids can be more boisterous than others so what happens if you see this or experience bullying?

We understand kids will be kids. However, bullying will not be tolerated in Z4K. We encourage children to approach our Holiday Heroes if they have any concerns. If any child shows signs of bullying and we are unable to control this, they will not be allowed to stay at Z4K.

My child has allergies/anaphylaxis/special needs. What do you do to minimise risks?

Our team is made aware of children with any allergies/special needs at the beginning of the session. If a child is thought to have an allergic reaction, parents will be contacted immediately and if necessary an ambulance will be called. If your child is anaphylactic you are required to provide an Epipen.

My child needs medication. Can you administer this?

No. We cannot administer any kind of medication during any sessions. You are more than welcome to come down during the session and administer any required medication.