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Paradise Resort Gold Coast


25.03.2020 - Important Update from our General Manager

We understand that many people’s travel plans have been impacted by the spread of COVID-19 (Coronavirus) and at Paradise Resort our staff and guests are always our top priority.   

To ensure the well-being of our entire community Paradise Resort is closed effective immediately and will remain closed until further notice.   

At this stage we are hoping to re-open on the 1st June 2020 and will continue to seek advice from the government before doing so.

To stay up to date with our current announcements we urge you to keep visiting our website or our Facebook page where will continue to make regular updates.

If you have an existing booking the quickest way for our team to help you with your booking is via email at and our team will respond as quickly as possible. 

We understand this is a difficult time for everyone and hope you keep your families safe and healthy. 

On behalf of the Schwartz Family Group and the entire team here at Paradise Resort we sincerely thank you for your support and look forward to welcoming you and your family back to Australia’s Favourite Family Resort again in the future.

Update to our cancellation policy

If you were due to check-in on or before 31 May 2020 please contact our reservations team for options.

For any guests due to arrive from 1 June 2020 - 31 August 2020 we are offering a free date change.

  • This includes the option of a full credit so you can decide on your new travel dates later or
  • Stay on the original package purchased and change your travel dates now to any time before 30 November 2021.

*For any guest accepting credit, a voucher will be issued in the next 7-14 days and must be re-booked on or before 30 September 2020 for travel before 30 November 2021. Any difference in package prices, if any, will apply.

If your package was booked through a travel agency or third-party website (for example Expedia or, you will need to contact them directly as their policy may differ.

Please keep in mind that due to an exceptionally high number of enquires there may be a delay in our response as we are currently prioritising those guests due to check-in before 31 May 2020.

We are doing our best to respond to you as quickly as we can and we thank you for your patience and understanding. 

We understand this is a difficult time for everyone and hope you keep your families safe and well.

David Brook

General Manager, Paradise Resort Gold Coast



Paradise Resort Gold Coast is renowned as a "Heaven for Kids...Paradise for Parents!" Proudly holding the title of Australia's only family resort with a waterpark, ice-rink and kids club all under one roof, there is no need to leave this family accommodation on the Gold Coast. 

Located a few minutes walk from the beach and heart of Surfers Paradise, Paradise Resort Gold Coast caters for all families with babies and toddlers through to children 12 years of age. 

With family friendly facilities including a real ice-skating rink, giant waterpark, Zone 4 Kids club, lagoon pool and spa, convenience store, bistro, cafe and bar, and an unrivalled daily activity and entertainment program - it's school holidays everyday at this Gold Coast family resort! 

Make the most of your complimentary child supervision with every accommodation booking at Paradise Resort Gold Coast! Every child has access to up 4 hours of fun in the Zone for Kids Club - every day, for FREE!  Meanwhile, you can enjoy the precious time utilising our Zone 4 Adults areas and activities including live music, wine and beer tasting and cooking demonstrations. With something for everyone, the whole family will find their perfect Gold Coast holiday haven.

For Gold Coast family accommodation that will ensure your holiday on the Gold Coast will be one to remember, Paradise Resort is the perfect family getaway. 




Heaven for kids...paradise for parents! 



  • 2015 Finalist "Best Marketed Hotel - 100+employees" QLD Hotels Association

  • 2015 Finalist "Best Mid-Range Accommodation" Australian Hotels Association 




Scheduled Maintenance   


For the safety and well being of our guests' regular maintenance is required on our facilities and we therefore cannot guarantee our attractions will be operating 12 months of the year.  Whilst we endeavour to provide reasonable notice of any planned works both on our website and social media pages, the safety of our guests is paramount and any closure will be at our discretion. No refunds will be given due to closures or failure to notify of closures.