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FAQ - Frequently Asked Questions


  • Parking 

Undercover car parking is available at the resort for $15* per car per day however spaces are limited and often reserved by resort guests. Parking permits can be purchased based on availability through reception only upon arrival and must be clearly displayed on the dashboard at all times. Failure to display a valid permit may result in your car being towed at your own expense. *prices are subject to change without notice. The next closest public car-park is approximately 600metres away on the corner of Cyrpress Avenue, charges are hourly click here to visit their website


  • Additional Guests Attending Planet Chill parties 

Siblings and parents of party guests are free to attend. Skating is available for siblings and parents of party guests at $10 per person; payable at Planet Chill upon arrival (includes skate hire, helmet and rink entry ONLY). You're welcome to add parents/siblings to the party for $40 per person and they will receive all inclusions as a party guest.


  • Additional Guests Attending Water Park parties

Parents of party guests are free and encouraged to stay to supervise. If siblings or parents of party guests wish to use the Water Park / Pool facilities, they will be charged $20 per person; payable at reception upon arrival (this includes a wristband for entry to the facilities during your event only). You're welcome to add parents/siblings to the party for $40 per person and they will receive all inclusions as a party guest.


  • Birthday Cake & Utensils 

Pre-order your birthday cake online here .We do not allow outside food or drinks in our facilities, however Birthday Cakes or Cupcakes are allowed if you have booked a party package. We will supply napkins, spoons, candle lighter and a knife to cut the cake. You will need to bring candles; otherwise they can be supplied at $3. When you arrive, please take your cake directly to the Poolside Café and specify if it is to be placed in the fridge or freezer (please ensure your surname is clearly labelled on the box).


  • Dietary Requirements

If a guest attending the party has an allergy or intolerance to some foods, please let your party coordinator know upon confirming your booking. We have various options available to suit most dietary requirements and we will do our best to cater for any particular needs. If you prefer, please ask your party coordinator to speak directly with a Food & Beverage Manager. Guests with sever allergies are welcome to bring their own cupcake & lunch snacks to ensure their meal is safe from cross contamination.  


  • Accommodation & Parties

Why not extend your celebrations and add accommodation to your party booking. Once your party deposit has been paid, you will receive a 10% discount off accommodation for the night of your event. We will also add a fun birthday extra to your party booking to ensure your child is well looked after whilst celebrating at our resort! (Accommodation includes entry to our water park/pool facilities with activities running every day, as well as 4 hour complimentary Kids Club session per child, per day)


  • Parent Platters 

Parent Platters are to be pre-ordered with your party coordinator upon final confirmations before your party date. They serve approximately 10+ parents and start from $30. Please see your party flyer for platter options and prices. 


  • Party Bags  

The party bags contain activity sheets, colouring in pages, crayons, stickers, discount vouchers and sweet treats. You're invited to bring extra party favours or individually wrapped candy to place in the bags if you wish.


  • Deposits & Final Payments 

We require a deposit of $400 to confirm a party booking. Once the deposit has been paid, if you decide to cancel, there is a $150 cancellation fee. If you are a no-show on the day of your party, the full amount will not be refunded. You may amend or move your booking at any time with no fees incurred.  Final party payments are due four business days prior to your event date. Any extras added on the day of your event can be paid at reception prior to departure. Please contact your party coordinator for further information regarding payment.


  • Minimum & Maximum Party Numbers 

The minimum number of guests for each party is 10pax. The maximum number of guests allowed varies with each package. Please check this with your party coordinator.


  • Confirmations  

Upon booking, you will receive a ‘party confirmation' email which will include deposit details, invitations, party flyers, booking form and any extra information you may need for your event. For final confirmations, your party coordinator will contact you on the Monday/Tuesday prior to your event to finalize guest numbers, menu options, as well as additional extras/platters you may wish to add. If you need to modify any of these details during the week, you're welcome to do so via email at and our team will respond once your request has been updated. 


  • Bad Weather 

In the event of extreme weather including wind and heavy rain, the waterpark area may be closed for the safety of our guests. If the park is closed for more than one hour due to weather conditions, you may reschedule your party or change the location of your party to Planet Chill Ice Skating Rink (subject to availability). You have the option to postpone the event prior to your party date at no charge. Refunds for bad weather are not available. Cancellations will be charged $150 if cancelled prior to your party date or the full party amount if cancelled on the day. Please see ‘Deposits & Final Payments' for more information.


  • Contact Us

If at any time you wish to speak with one of our friendly event team members, please do not hesitate to email us at and we will contact you as soon as possible. Alternatively, please call us on 07 5579 4444. Please note: as our event staff host parties during the weekend, the team may only be contactable during some weekdays. Please be patient as we will contact you as soon as possible. No question/request is too big or small, we are here to help and ensure your party is great success!


  • Age Requirements 

For each party, there may be an age restriction or requirement due to the activities included in your party. Please see below or check with your party coordinator for limits. If you have a guest that is under age, your party coordinator may be able to make other arrangements for that guest to ensure they do not feel left out.


--> Planet Chill Parties: All guests must be 3years of age & up. Guests aged 3 - 5 years of age will require an adult on the ice to supervise. The activity is not recommended for pregnant women. All guests must bring closed in shoes and socks.


--> Water Park Parties: Small Water Park is recommended for children 4years and under. Large Water Park is recommended for children 5 years and over. Maximum of 100kg allowed on the water park. Parental supervision is required for ALL children as we do not have lifeguards on duty. Height requirements are in place for some Water Park activities such as the Dunk Tank & Cliff-hanger Super Slide (Please check with your activities attendant on the day). All guests must bring a towel.


--> Adventure Parties: Suitable for ages 7 years +. Other activity arrangements may be made for guests younger than 7yrs - please see your events coordinator for more information.  All guests must bring closed in shoes & socks. Please see either Planet Chill or Water Park Party age requirements depending on the final activity you have chosen.


--> Pamper Parties: Suitable for ages 6 years +. Other activity arrangements may be made for guests younger than 6yrs - please see your events coordinator for more information. Please see Planet Chill Party age requirements for more information. All guests must bring socks and closed in shoes.