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THE ROLE

As a newly renovated Australia’s favourite family resort, we are experiencing a high volume of enquiries and are on the lookout for a Casual Reservation Sales Agent. Our team thrive on providing an exceptional customer service and helping our guests book their dream holiday. Working in a dynamic team environment, we are seeking candidates who have a strong background in outbound sales/call centre. You are passionate about driving sales and convert leads by utilising the existing database to maximising revenue and room nights. You have a track record of achieving and exceeding sales targets whilst ensuring a high level of accuracy in booking details.

The successful applicant will possess the ability to perform the following tasks to the highest standards:

  • Proven ability to build rapport, close deals and achieve sales targets as an individual and as a team
  • Be able to show proven history of sales success in maintaining the existing as well as generating new businesses
  • A result driven, self-motivated individual
  • Enjoy working with a variety of customers and markets
  • Confident working autonomously and have great communication skills
  • Good time management and organisational skills
  • Maintain professionalism and accuracy with information during reservation
  • Confident, supportive and ambitious team player determined to succeed

SKILLS AND EXPERIENCE

  • Experience with successfully meeting sales targets in a previous sales/ call centre position (outbound and in bound)
  • Experience working with PMS systems – GCH (CMS Hospitality) (desirable)
  • Passionate about delivering exceptional customer service to all guests
  • Possess effective communication skills; written and verbal
  • Confidence and ability to build rapport quickly over the phone, converting enquiries into bookings and rectify guest issues and concerns
  • Availability to work weekends, mornings/nights, and public holidays

CULTURE & BENEFITS

At Paradise Resort, we believe our employees are an essential element in the successful delivery of an incredibly fun, energetic & memorable experience for our guests and their families which will be talked about for years to come. We aim to empower and support our employees through career enhancing opportunities and excellent working conditions. We reward, retain and develop those who possess the right attitude and wish to succeed as professionals at all levels. As a successful candidate you can expect to receive:

  • Opportunity to be a part of Australia’s Favourite Family Resort and to grow with the company
  • Discounts on accommodation and food and beverage outlets
  • Career development opportunities

APPLY NOW

Thank you in advance for applying for this role. Submit your application via Seek. Please ensure a covering letter and resume is attached which outlines your skills and experience regarding the above criteria. Tell us about your signature dish as well!