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Paradise Resort Careers

Front Office All-rounder

THE ROLE:

Paradise Resort Gold Coast is looking for a vibrant and experienced Front Office Allrounder to join our busy team in the prime location of Surfers Paradise.

In this exciting full-time opportunity, you will be the first point of contact when our guests arrive to the resort. Delivering exceptional customer service in a friendly and efficient manner, you will be responsible for performing the following tasks to the highest standards:

  • Greet, register and assign rooms to guests ensuring room keys are issued correctly.
  • Provide a prompt response to all guest enquiries and requests, communicating relevant information to other departments where necessary.
  • Make and confirm reservations ensuring you offer correct rates and upselling.
  • Provide the correct information to guests about the different outlets around the Resort.
  • Excel in a high volume, fast-paced & fun environment!
  • Have the ability to handle the pressure of a very busy service.
  • Working a variety of shifts to cover the 24-hour Reception operating hours (this will include night shifts as required)

SKILLS AND EXPERIENCE

  • Previous experience working in a similar role in a Hotel or Resort based environment.
  • Night Audit experience (advantageous).
  • Effective communication skills; both written and verbal.
  • A friendly and outgoing personality which will be conducive to working within a dynamic and professional team.
  • Have the passion to work in the Hospitality Industry and a genuine desire to exceed guest expectations.
  • Have a full availability and be flexible to work a variety of shifts including, mornings, nights, weekdays, weekends and Public Holidays as required.

CULTURE & BENEFITS:

At Paradise Resort, we believe our employees are an essential element in the successful delivery of an incredibly fun, energetic & memorable experience for our guests and their families which will be talked about for years to come. We aim to empower and support our employees through career enhancing opportunities and excellent working conditions. We reward, retain and develop those who possess the right attitude and wish to succeed as professionals at all levels. As a successful candidate you can expect to receive:

  • Discounts on accommodation and food and beverage outlets
  • Career development opportunities

APPLY NOW:

For further information regarding the property, please visit the website below:

www.paradiseresort.com.au

Thank you in advance for applying for this role. Please ensure a covering letter and resume is attached which outlines your skills and experience regarding the above criteria. Please also tell us your most memorable guest experience so far!

Note: If you meet our skills requirements, you will be contacted!

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