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Terms & Conditions

Terms & Conditions

  • To book on this site you must be over 18 years of age. You must have authorisation to use the credit card. Proof of identification (photo identification) along with a valid credit/debit card will be requested upon arrival. If you are unable to provide such identification your booking may be cancelled and you will be liable to pay the full amount plus any additional costs associated with the booking. The person effecting the booking is deemed to have accepted terms and conditions on behalf of all people named in the booking.
  • All fees are charged in Australian dollars (AUD) and all reservations are processed at our trading address of 122 Ferny Avenue, Surfers Paradise, QLD, Australia. Surcharges may apply on certain dates within the travel period. These will be specified at time of booking.
  • If at any time a value add or inclusion or bonus is sold as part of a package, that portion of the package is deemed to be included wholly within the package and may not be dissected, removed or redeemed for cash even in the event that the portion, inclusion, value add, or bonus is not utilised.
  • For accommodation portion, at least one person staying in the room must be 18 years of age or older.
  • Children are deemed as being aged 0-12 years inclusive while 13 years and over are deemed as adults. For Tours and extras, different age categories may apply and are outlined on each extra at time of booking.
  • All rates are subject to availability.
  • Check in time is from 2.00pm (1400hrs). Check out is before 10.00am (1000hrs).
  • For the safety and well being of our guests' regular maintenance is required on our facilities and we therefore cannot guarantee our attractions will be operating 12months of the year.  Whilst we endeavour to provide reasonable notice of any planned works both on our website and social media pages, the safety of our guests is paramount and any closure will be at our discretion. No refunds will be given due to closures or failure to notify of closures.

Payment

  • Fees will apply for payments made by credit card as follows: 1% surcharge for Visa and Mastercard. Please note we currently do not accept Amex, Diners and JCB
  • The total cost of accommodation (or total package price) is due in full at time of booking or no later than 7days prior to arrival, depending on which package you have booked.
  • For all Non-Refundable Bookings full payment is required at time of booking.
  • At check-in you will also be required to leave a copy of your credit or debit card where a pre-authorisation amount of $200 is required and may be used to cover any incidental items, any breakages or damage incurred during your stay. This is standard international hotel practice.  The pre-authorisation amount held will affect your available funds balance and once a pre-authorisation has been made, Paradise Resort cannot release, remove or lower the authorised amount until we process the final account on departure. This is a restriction placed on us by the bank and cannot be negotiated and can take up to 7-10 business days to be released. For more information on this practice we suggest the cardholder contact their card issuer. If on check-out you elect not to settle your account the credit/debit card supplied will be charged. If you do not incur any additional charges your deposit/pre-authorisation amount will be refunded in full.
  • Where a credit card is not available a minimum $200.00 cash deposit will be required on check-in to cover any incidental charges. No Rooms charges are permitted without a credit card presented at check-in.

Cancellation and Amendment Policy

  • Amendments and cancellations may be requested by email on book@paradiseresort.com.au by quoting your booking reference number or by calling +61-7-5691 0000  Charges may apply and are outlined below. Tickets, tours and transfers purchased are non refundable.
  • Flexibility to change We know that plans can change so no matter the reason, simply let us know and you can change your dates or cancel up until 7 days prior to your arrival for the smallest of fees.
  • Cancellations and date changes you may cancel your reservation and receive a full refund, up until 7 days prior to your check in date. Once within 7 days of arrival, no refunds will be offered for cancellation or failure to arrive at the resort, under any circumstance.  You may amend the dates of your reservation, free of charge, until 7 days prior to your check in date. After this point, no amendments will be permitted.

School Leavers Conditions

  • The following bond and/or special conditions will apply for any bookings staying over the school leavers festival, including any relevant details on ages of guests. A bond of AUD $500.00 per room will be payable on check-in at the Resort. This bond is payable upon check-in and can be paid by credit card only. All guests must sign a copy of the general briefing sheet, which includes details of general hotel conditions, house rules, and provide emergency contact details. At least 1 person in the room must be 18 years of age - ID will be required.

Special Offer/Package Terms & Conditions

The following additional terms and conditions will apply to the above standard terms and conditions or in replacement of the standard terms and conditions for the following special offer or packages;

  • Kids Stay, Play & Eat FREE + up to 40% off - On sale for a limited time for travel on selected dates until 24 December 2020. This offer cannot be used in conjunction with any other offer and is only available for bookings made direct with Paradise Resort Gold Coast and not available through any other booking agent. When booking online you must book the package shown as SAVE up to 40% + Kids stay, play and eat FREE, the starting price shown represents savings calculated off the regular rate and may not be available on all dates including Friday and Saturday nights where either the regular rates or a lesser discount may be applied. No further discounts will apply. Must stay a minimum 3 consecutive nights within the valid travel period. Availability is limited and some room types may not be available on all dates. This offer is not available on the Family Suite. Child ages are 0-12years, additional charges will apply for 13years and over. Any unused portion will be forfeited and cannot be redeemed for cash. This offer is for new bookings only and cannot be applied to existing bookings. No amendments or cancellations are permitted on this offer and any money paid is non-refundable.
    Kids Stay FREE; Includes a rollaway bed or baby cot for the 2nd child in a Resort Room or the 5th and 6th child in a Resort Interconnecting Room.
    Kids Play FREE; Includes one fully supervised session per child (0-12years) per day in the Zone 4 Kids Club valued at up to $60 per child as well as unlimited use of the Zone 4 Kids Waterpark and a range of daily activities and entertainment. Not all activities are included and may not be available during your stay, visit the website or weekly what's on program on arrival for current schedule and pricing.
    Kids Eat FREE; Includes one free kids meal per child (0-12years) from the 'kids menu' when dining with a paying adult in the Bistro, Café or at the poolside theme nights (offer is not valid in Kids Club) to a maximum of two free children per adult. Offer available for breakfast, lunch and dinner each day of your stay provided at least 1 adult is dining and purchasing a ‘main meal' with a minimum food spend of $14.50 at each meal period (starters, sides, light meals & desserts are not considered a main meal) to a maximum of two free children's meals per paying adult. I.e. One adult equals up to two children eat free, two adults equals up to four children eat free. Any additional child meals will be charged at the full menu price.  All children receiving complimentary meals must be registered to the room, not available for visiting friends or family.
  • Stay 2 nights & SAVE! - Travel on selected dates before 31 January 2021. Save up to 25% with a minimum 2 night stay. Higher rates apply on Saturday nights and during peak periods. This offer cannot be used in conjunction with any other offer.  Any unused portion will be forfeited and cannot be redeemed for cash.  This offer is for new bookings only and cannot be applied to existing bookings.  Availability is limited and the starting price quoted may not be available on all dates. 
  • Summer Sale - Save up to 50% - On sale for a limited time. Travel on selected dates between 6 November 2019 - 31 January 2021 (exclusions apply).  This offer cannot be used in conjunction with any other offer and is only available for new bookings made direct with Paradise Resort Gold Coast and not available through any other booking agent.  When booking online at www.paradiseresort.com.au you must book the package shown as ‘SAVE UP TO 50% OFF SUMMER SALE’.  Offer may not be available on all room types or dates including Friday and Saturday nights where either the regular rates or a lesser discount may be applied.  Prices will be identified in the booking calendar. Must stay a minimum 2 consecutive nights, no amendments or cancellations are permitted on this offer and any money paid is non-refundable.
  • Kids Stay FREE; Child ages are 0-12years, additional charges will apply for children 13 years and over. Includes a rollaway bed or baby cot for the 2nd child in a Resort Room or the 5th and 6th child in a Resort Interconnecting Room.
    Kids Play FREE; Includes one fully supervised session per child (0-12years) per day in the Zone 4 Kids Club valued at up to $60 per child as well as unlimited use of the Zone 4 Kids Waterpark and a range of daily activities and entertainment.  Not all activities are included and may not be available during your stay, visit the website or weekly what’s on program on arrival for current schedule and pricing.
  • SAVE up to 30%* min 3 night stay - Advance Purchase - Travel on selected dates between 1 February 2020 - 18 December 2020. Must stay a minimum 3 consecutive nights within the valid travel period. Full payment require at time of booking. No amendments or cancellations are permitted and any money paid is non-refundable.This offer cannot be used in conjunction with any other offer. This offer is for new bookings only and cannot be applied to existing bookings.  Availability is limtied and the discount may not be available on all dates.
  • Ultimate Family Package - On sale from 9am (AEST) 1 August 2019 to 17 October 2019 at 5pm (AEST). Travel on selected dates until 18 September 2020 (Excludes 21 Dec – 4 Jan 2020, 10-12 April 2020).  This offer cannot be used in conjunction with any other offer and is only available for bookings made direct with Paradise Resort Gold Coast and not available through any other booking agent. When booking online at www.paradiseresort.com.au you must book the package shown as EVERYONE EATS FREE. Must stay a minimum 3 consecutive nights within the valid travel period.  The starting price is shown and may be subject to increase, prices will be identified in the booking calendar. Availability is limited and may not be available on all dates or on all room types.  Child ages are 0-12years, additional charges will apply for children 13 years and over.  Any unused portion will be forfeited and cannot be redeemed for cash.  This offer is for new bookings only and cannot be applied to existing bookings. No amendments or cancellations are permitted on this offer and any money paid is non-refundable. The entire family Eats FREE for breakfast and dinner; Breakfast is a continental breakfast served in The Bistro. An upgrade to a freshly made hot breakfast is available for a fee and can be ordered in “The Bistro”.  Dinner is available in the Bistro or at The Poolside BBQ/Theme Nights (offered seasonally).  Offer is not valid in the Poolside Cafe or Kids Club.  Children 0-12years can choose one menu item from the $12 kids menu and all guests 13 years+ can choose one menu item from the full Bistro menu per person when dining (excludes any combo deals or shared platters such as the seafood platter for two or antipasto platter) or one adults or children’s meal per person from the Poolside BBQ/Theme Nights.  Any additional drinks or menu items can be purchased at menu prices.  All guests dining must be registered to the room, not available for visiting friends. Kids Stay FREE; Includes a rollaway bed or baby cot for the 2nd child in a Resort Room. If booking an Interconnecting room an additional rollaway bed or baby cot is included for the 5th and 6th child. Kids Play FREE; Includes one fully supervised session per child (0-12years) per day in the Zone 4 Kids Club valued at up to $60 per child as well as unlimited use of the Zone 4 Kids Waterpark and a range of daily activities and entertainment.  Not all activities are included and may not be available during your stay, visit the website or weekly what’s on program on arrival for current schedule and pricing.
  • HOT DEAL Stay 2 nights & SAVE (Rooms from $199) - Travel on selected dates before 25 December 2020.  From price based on a Resort Room for 2 Adults and up to 2 Children (0-12years) with a minimum 2 night stay. Higher rates apply on Saturday nights and during peak periods. This offer cannot be used in conjunction with any other offer.  Any unused portion will be forfeited and cannot be redeemed for cash.  This offer is for new bookings only and cannot be applied to existing bookings.  Availability is limited and the starting price quoted may not be available on all dates. 
  • HOT DEAL Stay 3 nights & SAVE (Rooms from $187) - Travel on selected dates before 25 December 2020.  From price based on a Resort Room for 2 Adults and up to 2 Children (0-12years) with a minimum 3 night stay. Higher rates apply on Saturday nights and during peak periods. This offer cannot be used in conjunction with any other offer.  Any unused portion will be forfeited and cannot be redeemed for cash.  This offer is for new bookings only and cannot be applied to existing bookings.  Availability is limited and the starting price quoted may not be available on all dates. 

Gift Certificates

The following applies to the use and sale of gift certificates. For booking terms and conditons please refer to standard and sale terms and conditions

  • may be used towards payment for accommodation. Any unused portion will be credited to your room account and used towards food and beverage, tours and attractions, and incidentals purchased at Paradise Resort Gold Coast and its outlets during your stay.
  • accommodation bookings can be made by telephone on 1800 074 111 or 61-7-5579 4444
  • room rates will be based on the publicly displayed rates applicable to chosen dates of travel
  • must be used by the 'valid until' date shown on certificate
  • are non refundable and may not be redeemed for cash
  • unused portion may not be refunded for cash but will be credited to your room account for use at resort during your stay
  • are considered the equivalent of cash and will not be replaced if lost or stolen
  • must be presented at the resort upon arrival.
  • number is unique. To avoid fraudulent use or forgery, the certificate number will be accepted once only from the first person to present

Planet Chill Ice-Skating Rink Terms and Conditions

The following terms and conditions apply to all users (You) of the facilities at Planet Chill at 122 Ferny Avenue, Surfers Paradise, Queensland.  By entering Planet Chill, You are deemed to have agreed to these terms and conditions with Paradise Resort Gold Coast (Supplier), the operator of Planet Chill.

  • You acknowledge that any activities taking place on this ice rink at Planet Chill are dangerous and involve a significant degree of physical exertion and risk.
  • Helmets must be worn by all skaters to prevent head injury. Helmets are supplied free of charge. By entering the ice-rink without a helmet, skaters and parents/guardians of skaters using the ice rink, acknowledge that there is a risk of injury in ice skating, and by entering the ice rink area you freely accept that risk and liability for any injury sustained as a result of skating here or being in or around the ice rink.
  • You acknowledge that the facilities may be unsupervised and that You participate in these activities at Your own risk and are responsible for Your own safety. If You do not currently undertake regular physical activity, You should seek medical advice before using the Planet Chill facilities.
  • You authorise the Supplier to take all steps it considers reasonably necessary to protect Your welfare in the event of personal injury, including the administration of emergency first aid.
  • You consent to the Supplier photographing or filming You, or any minor or dependant accompanied by You, when in Planet Chill, for use for promotional purposes including; television, film, internet and all other forms of media. Recordings or reproductions can be used without any entitlement, compensation, or financial payment.
  • You must comply with all signs or other directions of the Supplier. Your ticket or other right of access may be suspended or cancelled and access to Planet Chill denied at the absolute discretion of the Supplier for non-compliance or for reckless or careless conduct.
  • Children must be supervised by a responsible adult. Where You are responsible for children using the facilities at Planet Chill, You agree to be bound by these terms and conditions on their behalf and that You will directly supervise them at all times.