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Terms and Conditions

Why Book Direct?

Everyone loves a good freebie and your stay at Paradise is full of perks when you book direct!!
Flexibility to change

It doesn't matter if it's Kids or Covid, we know that plans can change! Whatever the reason, simply let us know and you can change your dates up until 14 days (if its kids) or until the arrival date (if a COVID travel restriction is put in place) when you book direct!

FREE Kids Club or Teens Club

Every child receives ONE complimentary Kids Club or Teen Club session - to enjoy once during your stay! Valued at up to $40 per child.

VIP Customer Service

When planning your holiday you are speaking direct with our team of experts who are chatting to you from inside the resort and up to date on all the latest and greatest

Lowest Rate Guarantee

If you find a lower price within 48 hours of booking, we will match the lower rate + give you a further 5% off 

*conditions apply

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Terms and Conditions

  • Guests must have a valid and confirmed reservation that is booked online at paradiseresort.com.au or directly with our reservations team via phone or email. 
  • Direct perks WILL NOT apply when a special rate or further discount has already been applied whether publicly or privately unless agreed at time of booking by the team at Paradise Resort including but not limited to rates offered to;
    • Staff and their families
    • Industry partners  
    • Groups
    • Any private, packaged or negotiated rates
  • KIDS CLUB AND TEEN CLUB is one complimentary session per child 0-17years per STAY valid on selected sessions only.
  • FLEXIBILITY TO CHANGE. Some packages and rates are non-refundable or only partially refundable and will be outlined at the time of booking so check your confirmation email.  If you have made a booking online you can click here to modify or cancel your booking with no additional fees.  Alternatively you can contact our reservations team to modify or cancel your booking where a $25 administration fee is payable and will be deducted from any refunds due.    
  • LOWEST RATE GUARANTEE. If you find a lower advertised price for Paradise Resort Gold Coast on any competing website that is not www.paradiseresort.com.au within 48hours of making your booking we will match it and provide a further 5% discount provided that:
    • It does not fall within 14 days of your arrival date
    • Is for the same Room Type
    • Is for the same Check In and Check Out Dates
    • Same Rate Conditions, Package and Inclusions
    • Same number of people in the room
    • Same Cancellation and Amendment Policies
    • The rate is publicly displayed, meaning it is available to anyone and not part of a closed user group that can only be obtained by becoming a member or by using a unique promo code
    • Must be available to book at time of comparison
    • The currency is in AUD (Australian Dollars) and includes GST

To make a claim please take a screen shot of all details, copy the link to the page displaying the lower price and contact our team within 7 days of making your booking via email at book@paradiseresort.com.au so our team can verify the lower rate.

If your claim is eligible you will need to pay for you holiday straight away.  Payment terms will be applicable to the same package we have price matched which could require either a deposit or full payment.

Paradise Resort has the sole right and discretion to determine the validity of any claim and deny a claim if the competing price cannot be verified, including without limitation, determining that the Competing Price or offer is genuinely available and that the claim meets all terms and conditions. In case of dispute, Paradise Resorts decision is final. All perks and terms are subject to change or revocation at any time.

  • To book on this site you must be over 18 years of age and at least one person staying in the room must be 18 years of age or older.  Proof of identification (photo identification) along with a valid credit/debit card will be requested upon arrival. 
  • You must have authorisation to use the credit card. If you are unable to provide such identification your booking may be cancelled and you will be liable to pay the full amount plus any additional costs associated with the booking. The person effecting the booking is deemed to have accepted terms and conditions on behalf of all people named in the booking.
  • If at any time a value add or inclusion or bonus is sold as part of a package, that portion of the package is deemed to be included wholly within the package and may not be dissected, removed or redeemed for cash even in the event that the portion, inclusion, value add, or bonus is not utilised.
  • Children are deemed as being aged 0-12 years inclusive while 13 years and over are deemed as adults. For Tours and extras, different age categories may apply and are outlined on each extra at time of booking.
  • All rates are subject to availability.
  • Check in time is from 2.00pm (1400hrs). Check out is before 10.00am (1000hrs).
  • For the safety and well being of our guests' regular maintenance is required on our facilities and we therefore cannot guarantee our attractions will be operating 12months of the year.  Whilst we endeavour to provide reasonable notice of any planned works both on our website and social media pages, the safety of our guests is paramount and any closure will be at our discretion. No refunds will be given due to closures or failure to notify of closures.

It doesn't matter if it's Kids or Covid, we know that plans can change! Whatever the reason, simply let us know and you can change your dates up until 14 days (if its kids) or until the arrival date (if a COVID travel restriction is put in place) when you book direct!

  • In the event of a Government issued health directive for your residential area or here on the Gold Coast due to Covid-19 the following options will be offered:
    • A change of date will be permitted and any money paid will be transferred to your new date. If the original room type or package is no longer available on your new dates of travel a new room type or package will be offered and you will be required to pay the price difference.
    • A credit voucher will be issued for any money paid and can be redeemed within 12months from the date of issue. 
  • Some packages and rates are 100% non-refundable or only partially refundable and will be outlined at the time of booking so check your confirmation email. 
  • If you have made a booking online via our website you can click here to modify your booking with no additional fees. Alternatively you can contact our reservations team via email on book@paradiseresort.com.au where a $25 admininistation fee will apply.  
  • All fees are charged in Australian dollars (AUD) and all reservations are processed at our trading address of 122 Ferny Avenue, Surfers Paradise, QLD, Australia. Surcharges may apply on certain dates within the travel period. These will be specified at time of booking.
  • Fees will apply for payments made by credit card as follows: 1% surcharge for Visa and Mastercard. Please note we currently do not accept Amex, Diners and JCB
  • The deposit amount, plus the booking fee will be charged on your credit card at the time of the booking and is non-refundable in the event of a cancellation.
  • Unless otherwise stated any remaining balance is due in full 14 days prior to your arrival, or if your booking is made within 14 days of your arrival day it will be required at time of booking. Once full prepayment is made your booking is non-refundable and non-transferable and no refunds will be made in the event of a cancellation. 
  • At check-in you are required to leave a copy of your credit or debit card where a pre-authorisation amount of $200 is held to cover any incidental items, breakages or damage incurred during your stay. This is standard international hotel practice.  The pre-authorisation amount held will affect your available funds balance and once a pre-authorisation has been made, Paradise Resort cannot release, remove or lower the authorised amount until we process the final account on departure. This is a restriction placed on us by the bank and cannot be negotiated and can take up to 7-10 business days to be released. For more information on this practice we suggest the cardholder contact their card issuer. If on check-out you elect not to settle your account the credit/debit card supplied will be charged. If you do not incur any additional charges your deposit/pre-authorisation amount will be refunded in full.
  • Where a credit card is not available a minimum $200.00 cash deposit will be required on check-in to cover any incidental charges. No Rooms charges are permitted without a credit card presented at check-in.

The following bond and/or special conditions will apply for any bookings staying over the school leavers festival, including any relevant details on ages of guests.

  • A bond of AUD $500.00 per room will be payable on check-in at the Resort. This bond is payable upon check-in and can be paid by credit card only.
  • All guests must sign a copy of the general briefing sheet, which includes details of general hotel conditions, house rules, and provide emergency contact details.
  • At least 1 person in the room must be 18 years of age - ID will be required.
  • May be used towards payment for accommodation.  Any unused portion will be credited to your room account and used towards food and beverage, tours and attractions, and incidentals purchased at Paradise Resort Gold Coast and its outlets but must be used in one stay. 
  • Room rates will be based on those published on this website at the time of booking 
  • All vouchers must be used within the travel period shown on the voucher
  • Vouchers are non refundable and will not be replaced if lost or stolen
  • Any unused portion can not be refunded for cash 
  • Vouchers must be presented upon arrival. Failure to present a valid voucher will require full payment for the accommodation or the stay cancelled. 
  • Each voucher number is unique. To avoid fraudulent use or forgery, the certificate number will be accepted once only from the first person to present

The following terms and conditions apply to all users (You) of the facilities at Planet Chill at 122 Ferny Avenue, Surfers Paradise, Queensland.  By entering Planet Chill, You are deemed to have agreed to these terms and conditions with Paradise Resort Gold Coast (Supplier), the operator of Planet Chill.

  • You acknowledge that any activities taking place on this ice rink at Planet Chill are dangerous and involve a significant degree of physical exertion and risk.
  • Helmets must be worn by all skaters to prevent head injury. Helmets are supplied free of charge. By entering the ice-rink without a helmet, skaters and parents/guardians of skaters using the ice rink, acknowledge that there is a risk of injury in ice skating, and by entering the ice rink area you freely accept that risk and liability for any injury sustained as a result of skating here or being in or around the ice rink.
  • You acknowledge that the facilities may be unsupervised and that You participate in these activities at Your own risk and are responsible for Your own safety. If You do not currently undertake regular physical activity, You should seek medical advice before using the Planet Chill facilities.
  • You authorise the Supplier to take all steps it considers reasonably necessary to protect Your welfare in the event of personal injury, including the administration of emergency first aid.
  • You consent to the Supplier photographing or filming You, or any minor or dependant accompanied by You, when in Planet Chill, for use for promotional purposes including; television, film, internet and all other forms of media. Recordings or reproductions can be used without any entitlement, compensation, or financial payment.
  • You must comply with all signs or other directions of the Supplier. Your ticket or other right of access may be suspended or cancelled and access to Planet Chill denied at the absolute discretion of the Supplier for non-compliance or for reckless or careless conduct.
  • Children must be supervised by a responsible adult. Where You are responsible for children using the facilities at Planet Chill, You agree to be bound by these terms and conditions on their behalf and that You will directly supervise them at all times.