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Book Direct Perks
Why Book Direct?

Everyone loves a good freebie and your stay at Paradise is full of perks when you book direct 

Flexibility to change

It doesn't matter if it's Kids or Covid, we know that plans can change! Whatever the reason, simply let us know and you can change your dates up until 14 days (if its kids) or until the arrival date (if a COVID travel restriction is put in place) when you book direct!

In accordance with your package conditions, if you have booked a fully refundable package a full refund will be issued otherwise a change of date will be permitted and a credit for any money paid towards your accommodation will be transferred to your new date.  Rooms and rates are subject to availability. Visit our terms and conditions page for more information. 

VIP Customer Service

When planning your holiday you are speaking direct with our team of experts who are chatting to you from inside the resort and up to date on all the latest and greatest

Lowest Rate Guarantee

If you find a lower price within 48 hours of booking, we will match the lower rate + give you a further 5% off 

Terms & Conditions
  1. Guests must have a valid and confirmed reservation that is booked online at paradiseresort.com.au or directly with our reservations team via phone or email. 
    Direct perks WILL NOT apply when a special rate or further discount has already been applied whether publicly or privately unless agreed at time of booking by the team at Paradise Resort including but not limited to rates offered to;
    • Staff and their families
    • Industry partners  
    • Groups
    • Any private, packaged or negotiated rates
  2. KIDS CLUB AND TEEN CLUB is one complimentary session per child 0-17years per STAY valid on selected sessions only.
  3. FLEXIBILITY TO CHANGE. Some packages and rates are non-refundable or only partially refundable and will be outlined at the time of booking so check your confirmation email.  If you have made a booking online you can click here to modify or cancel your booking with no additional fees.  Alternatively you can contact our reservations team to modify or cancel your booking where a $25 administration fee is payable and will be deducted from any refunds due.    
  4. LOWEST RATE GUARANTEE. If you find a lower advertised price for Paradise Resort Gold Coast on any competing website that is not www.paradiseresort.com.au within 48hours of making your booking we will match it and provide a further 5% discount provided that:
  • It does not fall within 14 days of your arrival date
  • Is for the same Room Type
  • Is for the same Check In and Check Out Dates
  • Same Rate Conditions, Package and Inclusions
  • Same number of people in the room
  • Same Cancellation and Amendment Policies
  • The rate is publicly displayed, meaning it is available to anyone and not part of a closed user group that can only be obtained by becoming a member or by using a unique promo code
  • Must be available to book at time of comparison
  • The currency is in AUD (Australian Dollars) and includes GST

To make a claim please take a screen shot of all details, copy the link to the page displaying the lower price and contact our team within 7 days of making your booking via email at book@paradiseresort.com.au so our team can verify the lower rate.

If your claim is eligible you will need to pay for you holiday straight away.  Payment terms will be applicable to the same package we have price matched which could require either a deposit or full payment.

  1. Paradise Resort has the sole right and discretion to determine the validity of any claim and deny a claim if the competing price cannot be verified, including without limitation, determining that the Competing Price or offer is genuinely available and that the claim meets all terms and conditions. In case of dispute, Paradise Resorts decision is final. All perks and terms are subject to change or revocation at any time.