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Z4K Waterpark - Hose

Booking Terms and Conditions

 

Standard Terms and Conditions 

  • To book on this site you must be over 18 years of age. You must have authorisation to use the credit card. Proof of identification (photo identification) along with a valid credit/debit card will be requested upon arrival. If you are unable to provide such identification your booking may be cancelled and you will be liable to pay the full amount plus any additional costs associated with the booking. The person effecting the booking is deemed to have accepted terms and conditions on behalf of all people named in the booking.
  • All fees are charged in Australian dollars (AUD) and all reservations are processed at our trading address of 122 Ferny Avenue, Surfers Paradise, QLD, Australia. Surcharges may apply on certain dates within the travel period. These will be specified at time of booking.
  • If at any time a value add or inclusion or bonus is sold as part of a package, that portion of the package is deemed to be included wholly within the package and may not be dissected, removed or redeemed for cash even in the event that the portion, inclusion, value add, or bonus is not utilised.
  • Amendments and cancellations to reservations may be made by email on book@paradiseresort.com.au quoting your booking reference number or by calling +61-7-5579 4444.  Charges may apply and are outlined below. Tickets, tours and transfers purchased are non refundable.
  • For accommodation portion, at least one person staying in the room must be 18 years of age or older. 
  • Children are deemed as being aged 0-12 years inclusive while 13 years and over are deemed as adults. For Tours and extras, different age categories may apply and are outlined on each extra at time of booking. 
  • All rates are subject to availability. 
  • Check in time is from 2.00pm (1400hrs). Check out is before 10.00am (1000hrs).
  • For the safety and wellbeing of our guests' regular maintenance is required on our facilities and we therefore cannot guarantee our attractions will be operating 12months of the year.  Whilst we endeavour to provide reasonable notice of any planned works both on our website and social media pages, the safety of our guests is paramount and any closure will be at our discretion. No refunds will be given due to closures or failure to notify of closures.  

Payment

  • Fees will apply for payments made by credit card as follows: 1% surcharge for Visa and Mastercard and 3% surcharge for Amex, Diners and JCB
  • The total cost of accommodation (or total package price) is due in full at time of check-in.  
  • You are also required to leave a copy of your credit or debit card (or a cash deposit of $500AUD) to cover any incidentals you may incur during your stay. This is standard international hotel practice.  If on check-out you elect not to settle your account the credit/debit card supplied will be charged. If you do not incur any additional charges your cash deposit will be refunded in full on check-out.

Cancellation and Amendment Policy

  • Cancellations and amendments may not be accepted on some specials and will be outlined further in the below sales terms and conditions. Otherwise any cancellation made on or before 31 days prior to arrival will be charged at the equivalent of the first nights' accommodation plus any booking fees. Once inside 30 days prior to arrival (including reducing the number of nights originally booked on or after the arrival date) the full amount will be non-refundable. Any refunds due will be credited in the same method that payment was received. The booking fee will not be refundable. Amendments to bookings will attract a $25 fee and will be accepted subject to room availability, rate availability and the terms and conditions of sale that were applicable at the time of the original booking. The amendment fee may be waived if the new amended booking price is higher than the original booking price, for example, amending a booking to a higher price room type such as aqua view, or amending to a higher price season or package. Amendments can be made outside 31 days prior to arrival, once inside 30days no amendments will be accepted. 

School Leavers Conditions

  • The following bond and/or special conditions will apply for any bookings staying over the dates of 18 November - 10 December 2017 inclusive, including any relevant details on ages of guests. A bond of AUD $500.00 per room will be payable on check-in at the Resort. This bond is payable upon check-in and can be paid by credit card, bank cheque or cash. All guests must sign a copy of the general briefing sheet, which includes details of general hotel conditions, house rules, and provide emergency contact details. At least 1 person in the room must be 18 years of age - ID will be required.

 

Sales Terms and Conditions

Additional sales terms and conditions may apply in addition to the above standard terms and conditions or in replacement of the standard terms and conditions. These will be specified at time of booking and listed on our terms and conditions page here below;

  

  • 72hour FLASH SALE - Sale ends midnight 11 June 2017. Travel on selected dates before 22 September 2017 (excludes 30 June - 2 July 2017). Availability is limited and the starting price quoted may not be available on all dates.  Savings are calculated off the regular rate.  This offer cannot be used in conjunction with any other offer and is only available for bookings made direct with Paradise Resort Gold Coast and not available through any other booking agent. When booking online at www.paradiseresort.com.au the discount has already been applied and shown as the ‘HOT DEAL minimum 2 nights stay', no further discounts will apply. This offer is not available on the Family Suite and the 50% off upgrades does not apply for Interconnecting rooms. Must stay a minimum 2 consecutive nights within the travel period.  The package includes continental breakfast daily in the Bistro for all guests plus one Kids club session per child (0-12years) per day. Not all activities are included and may not be available during your stay, visit the website or weekly what's on program on arrival for current schedule and pricing.  Any unused portion will be forfeited and cannot be redeemed for cash. Child ages are 0-12years, additional charges will apply for children 13 years and over. This offer is for new bookings only and cannot be applied to existing bookings. No amendments or cancellations are permitted on this offer and any money paid is non-refundable. 
  • 72hour FLASH SALE - Sale ends at 10am 29 May 2017. Travel on selected dates between 26 May - 31 July 2017. Availability is limited and the starting price quoted may not be available on all dates.  Savings are calculated off the regular rate.  This offer cannot be used in conjunction with any other offer and is only available for bookings made direct with Paradise Resort Gold Coast and not available through any other booking agent. When booking online at www.paradiseresort.com.au the discount has already been applied and shown as the ‘HOT DEAL minimum 2 nights stay', no further discounts will apply. This offer is not available on the Family Suite and the 50% off upgrades does not apply for Interconnecting rooms. Must stay a minimum 2 consecutive nights within the travel period.  The package includes continental breakfast daily in the Bistro for all guests plus one Kids club session per child (0-12years) per day. Not all activities are included and may not be available during your stay, visit the website or weekly what's on program on arrival for current schedule and pricing.  Any unused portion will be forfeited and cannot be redeemed for cash. Child ages are 0-12years, additional charges will apply for children 13 years and over. This offer is for new bookings only and cannot be applied to existing bookings. No amendments or cancellations are permitted on this offer and any money paid is non-refundable. 
  • BONUS $250 + Breakfast daily - Sale ends 4pm (AEST) Wednesday 24th May 2017. Travel on selected dates between 24 April 2017 – 31 March 2018 (excluding 23 Dec 2017 – 20 Jan 2018). This offer cannot be used in conjunction with any other offer and is only available for bookings made direct with Paradise Resort Gold Coast and not available through any other booking agent. When booking online at www.paradiseresort.com.au you must book the package shown as HOT DEAL minimum 5night stay to receive the bonus offers, no further discounts will apply. Prices shown are per night, higher rates apply for stays on Saturday nights and for travel 16 Sep – 8 Oct 2017, 21-27 Jan 2018, 30-31 March 2018. Availability is limited and some room types may not be available on all dates.  This offer is not available on the Family Suite. The package includes continental breakfast daily in the Bistro for all guests plus a $250 Resort Credit per room, when you stay a minimum 5 consecutive nights or more during the travel period specified. The resort credit can be redeemed at any outlet within Paradise Resort Gold Coast (cannot be used towards accommodation or on any external tickets or transfers),must be used during this visit and only available with room charge facility in which a valid credit card must be supplied at check-in.  The resort credit will be applied on your departure. Any unused portion will be forfeited and cannot be redeemed for cash. Child ages are 0-12years, additional charges will apply for children 13 years and over. This offer is for new bookings only and cannot be applied to existing bookings. No amendments or cancellations are permitted on this offer and any money paid is non-refundable. 
  • 3rd Night Free Sale -  Book before 4pm (AEST) Wednesday 14 Dec 2016 for travel 22 Jan 2017 - 15 Sept 2017.  This offer cannot be used in conjunction with any other offer and is only available for bookings made direct with Paradise Resort Gold Coast and not available through any other booking agent. Stay 2 nights on the regular rate and get your 3rd night free or stay 4 nights and get your 5th and 6th night free, maximum 2 free nights per booking.When booking online at www.paradiseresort.com.au the discount has already been applied and shown as the 3rd night FREE SALE, no further discounts will apply. Prices shown are per night, higher rates apply for stays on Saturday nights and from 22-29 Jan 2017, 14-17 Apr 2017 inclusive. Availability is limited and some room types may not be available on all dates.  This offer is not available on the Family Suite. Child ages are 0-12years, additional charges will apply for children 13 years and over. This offer is for new bookings only and cannot be applied to existing bookings. Full pre-payment is required at time of booking and no amendments or cancellations are permitted on this offer, any money paid is non-refundable. Availability is limited and may not be available on all dates.  
  • August 2016 40% off sale - Sale extended, book before 4pm (AEST) Sunday 18 September 2016. Travel on selected dates between 23 October 2016 - 30 June 2017 (excluding 23 Dec 2016 - 29 Jan 2017 & 14-17 Apr 2017). This offer cannot be used in conjunction with any other offer and is only available for bookings made direct with Paradise Resort Gold Coast and not available through any other booking agent. When booking online at www.paradiseresort.com.au the discount has already been applied and shown as the 40% off SALE, no further discounts will apply. Prices shown are per night, higher rates apply for stays on Saturday nights and savings are calculated off the regular rate. Availability is limited and some room types may not be available on all dates.  This offer is not available on the Family Suite. Must stay a minimum 3 consecutive nights within the travel period. Child ages are 0-12years, additional charges will apply for children 13 years and over. This offer is for new bookings only and cannot be applied to existing bookings. No amendments or cancellations are permitted on this offer and any money paid is non-refundable. 
  • Night Special (Rooms from $189) - Sale starts 1 April 2016 for a limited time. Travel on selected dates before 15 December 2017.  From price based on a Resort Room for 2 Adults and up to 2 Children (0-12years) with a minimum 2 night stay. Higher rates apply on Saturday nights and for travel 17 Sep - 9 Oct 2016, 23 Dec 2016 - 29 Jan 2017, 8-17 Apr 2017, 16 Sep - 8 Oct 2017. This offer cannot be used in conjunction with any other offer.  Any unused portion will be forfeited and cannot be redeemed for cash.  This offer is for new bookings only and cannot be applied to existing bookings.  Availability is limited and the starting price quoted may not be available on all dates.  
  • 3 Nights' from $399 Conditions - Sale ends at 4pm (AEST) Wednesday 1 February 2017. Travel on selected dates between 24 January - 30 June 2017 (higher rates apply for travel on a Saturday night and between 1-25 April 2017 which means the savings shown will be less on those days). Availability is limited and the starting price quoted may not be available on all dates.  Savings are calculated off the regular rate.  This offer cannot be used in conjunction with any other offer and is only available for bookings made direct with Paradise Resort Gold Coast and not available through any other booking agent. When booking online at www.paradiseresort.com.au the discount has already been applied and shown as the 3-night SALE, no further discounts will apply. This offer is not available on the Family Suite. Must stay a minimum 3 consecutive nights within the travel period. The bonus offers will be issued as a discount booklet which contains offers redeemable at Paradise Resort Gold Coast. Maximum one booklet per booking. These vouchers have their own separate conditions which will be outlined on the back of each voucher and cannot be used in conjunction with any other offer. Any unused portion will be forfeited and cannot be redeemed for cash. Child ages are 0-12years, additional charges will apply for children 13 years and over. This offer is for new bookings only and cannot be applied to existing bookings. No amendments or cancellations are permitted on this offer and any money paid is non-refundable. 

 

Gift Certificates

The following applies to the use and sale of gift certificates. For booking terms and conditons please refer to standard and sale terms and conditions

  • may be used towards payment for accommodation. Any unused portion will be credited to your room account and used towards food and beverage, tours and attractions, and incidentals purchased at Paradise Resort Gold Coast and its outlets during your stay.
  • accommodation bookings can be made by telephone on 1800 074 111 or 61-7-5579 4444
  • room rates will be based on the publicly displayed rates applicable to chosen dates of travel
  • must be used by the 'valid until' date shown on certificate
  • are non refundable and may not be redeemed for cash
  • unused portion may not be refunded for cash but will be credited to your room account for use at resort during your stay
  • are considered the equivalent of cash and will not be replaced if lost or stolen
  • must be presented at the resort upon arrival.
  • number is unique. To avoid fraudulent use or forgery, the certificate number will be accepted once only from the first person to present

 

 

Planet Chill Ice-Skating Rink Terms and Conditions

The following terms and conditions apply to all users (You) of the facilities at Planet Chill at 122 Ferny Avenue, Surfers Paradise, Queensland.  By entering Planet Chill, You are deemed to have agreed to these terms and conditions with Paradise Resort Gold Coast(Supplier), the operator of Planet Chill.

  • You acknowledge that any activities taking place on this ice rink at Planet Chill are dangerous and involve a significant degree of physical exertion and risk.
  • You acknowledge that the facilities may be unsupervised and that You participate in these activities at Your own risk and are responsible for Your own safety. If You do not currently undertake regular physical activity, You should seek medical advice before using the Planet Chill facilities.
  • You authorize the Supplier to take all steps it considers reasonably necessary to protect Your welfare in the event of personal injury, including the administration of emergency first aid.
  • You consent to the Supplier photographing or filming You, or any minor or dependant accompanied by You, when in Planet Chill, for use for promotional purposes including; television, film, internet and all other forms of media. Recordings or reproductions can be used without any entitlement, compensation, or financial payment.
  • You must comply with all signs or other directions of the Supplier. Your ticket or other right of access may be suspended or cancelled and access to Planet Chill denied at the absolute discretion of the Supplier for non-compliance or for reckless or careless conduct.
  • Children must be supervised by a responsible adult. Where You are responsible for children using the facilities at Planet Chill, You agree to be bound by these terms and conditions on their behalf and that You will directly supervise them at all times.